SmartestDesk sells digital study systems that deliver immediate access to proprietary materials. Because the entire value of the product transfers the moment it is opened, our refund policy is strict, and it is stated here in full before you buy — not discovered after.
The policy
Before activation
If you purchased and have not activated your access code, contact the support address on your purchase receipt. Unactivated purchases are reviewed in good faith, and genuine mistakes — such as an accidental duplicate purchase of the same product — are made right.
Duplicate purchases
If you are charged twice for the same product in error, we will refund the duplicate charge once confirmed against our records. Include the email address used at checkout and your receipt numbers when you write.
Choosing the right product
Every product page states the exam it serves, what each tier includes, the price, the access window, and the two-device limit before checkout. Please read the tier descriptions carefully — "I bought the wrong tier and already opened it" falls under the activation rule above. If you are unsure which tier fits your situation, ask before you buy.
Chargebacks
Disputing a legitimate charge with your card issuer instead of contacting us first is treated as a violation of our Terms of Service and results in permanent revocation of access across the SmartestDesk family. We answer honest questions quickly — start with us.
Where this policy lives
This policy applies to purchases made through the SmartestDesk hub. Individual brand sites in the SmartestDesk family state the same activation rule on their own pages; where a specific product page states an express written guarantee, the terms printed on that product page govern that product.